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Disro Terms of Service

Last updated: March 5, 2026

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between Disro, Inc. ("Disro," "we," "us," or "our") and you ("Merchant," "you"). By installing the Disro application from the Shopify App Store, accessing disro.com, or using any Disro service, you agree to these Terms.

If you do not agree to these Terms, do not use the Service.

If you are using the Service on behalf of a business, you represent that you have authority to bind that business to these Terms.

By using the Service, you also agree to our Privacy Policy, which is incorporated into these Terms by reference.

Our Privacy Policy (available at https://disro.com/privacy) explains how we collect and use data. By using the Service, you also agree to the Privacy Policy.

2. Description of Service

Disro provides AI-powered product catalog optimization for Shopify merchants. The Service includes:

3. Shopify App Store Requirements

Disro is distributed through the Shopify App Store. Your use of Disro is also subject to:

In the event of conflict between these Terms and Shopify's terms, Shopify's terms govern with respect to the App Store relationship.

4. Account and Access

4.1 Shopify OAuth

Access to Disro is provided via Shopify OAuth. You must have a valid, active Shopify store to use the Service. You are responsible for maintaining the security of your Shopify account.

4.2 One Subscription Per Store

Each paid subscription covers one (1) Shopify store. To use Disro with multiple stores, you must purchase separate subscriptions or contact us about Enterprise pricing.

User seat limits vary by plan. See disro.com/pricing for the number of team members included with each plan.

4.3 Account Responsibility

You are responsible for all activity that occurs under your account. You agree to notify us immediately at support@disro.com if you suspect unauthorized access.

5. Subscriptions and Billing

5.1 Plans

Disro offers paid plans as described at disro.com/pricing. Plan features, product limits, fix quotas, user seats, and pricing may change. We will provide 30 days' notice before changing your subscription price.

5.2 Free Trial

New subscribers receive a 14-day free trial beginning when a valid payment method is added. During the trial, you may fix up to 20 products free of charge. Your card will not be charged until the trial ends.

5.3 Free Audit and Free Fixes

5.4 Billing and Renewal

Subscriptions are billed monthly in advance via Stripe. Your subscription automatically renews unless cancelled before the renewal date. You authorize us to charge your payment method on file.

5.5 Fair Use Policy (Growth and Enterprise)

"Unlimited fixes" on Growth and Enterprise plans is subject to fair use:

5.6 Taxes

Prices listed do not include applicable taxes. You are responsible for all taxes, levies, or duties imposed by taxing authorities on your subscription. Where required by law, Disro may collect and remit taxes on your behalf, which will be reflected on your invoice.

5.7 Nonpayment and Suspension

If a payment fails or is not received by the due date:

5.8 Refunds

We do not offer refunds except as required by law. If you cancel during a free trial, you will not be charged. If you have concerns about a charge, contact billing@disro.com.

5.9 Cancellation

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period. You retain access to paid features through the period you have paid for.

6. Your Content and Data

6.1 Your Content

You retain all ownership of your product content (titles, descriptions, images, etc.). By using Disro, you grant us a limited, non-exclusive license to access, analyze, and modify your product content solely to provide the Service.

6.2 AI-Generated Content

Content generated by Disro's AI is provided as a starting point for your review. You are solely and exclusively responsible for reviewing all AI-generated content before publishing it to your Shopify store. By clicking "Publish," you acknowledge that you have reviewed the content and accept full responsibility for it.

Disro does not guarantee the accuracy, originality, completeness, or legal compliance of AI-generated content. Disro shall have no liability for any claims, losses, or damages arising from AI-generated content that you choose to publish, including but not limited to claims of copyright infringement, false advertising, trademark violation, or consumer protection violations. You agree to indemnify Disro against any such claims.

6.3 Content Published to Your Store

You control when content goes live. Disro will not publish changes to your Shopify store without your explicit approval (clicking "Publish"). You take full responsibility for content you choose to publish.

6.4 Rollback

The Service may allow you to roll back changes within a limited timeframe. However, you are solely responsible for maintaining independent backups of your product content. Disro is not a backup service and shall not be liable for any loss of data or content.

7. Acceptable Use

You agree not to:

Violation of this section may result in immediate suspension or termination of your account.

8. Intellectual Property

8.1 Our IP

The Disro application, website, AI models, scoring methodology, and all associated technology are owned by Disro, Inc. and protected by intellectual property laws. Nothing in these Terms transfers ownership of our IP to you.

8.2 Your IP

You retain all rights to your product content. We claim no ownership over content you upload or content we generate for you based on your data.

8.3 Feedback

If you provide feedback or suggestions about the Service, we may use that feedback without obligation to you.

9. Confidentiality

Each party agrees to keep the other's confidential information strictly confidential and not to disclose it to third parties without prior written consent, except as required by law or to service providers bound by equivalent confidentiality obligations.

Disro treats your product catalog data, business information, and store data as confidential. We access it only to provide the Service and do not share it with third parties except as described in our Privacy Policy.

You agree to keep any non-public information about Disro's systems, pricing, roadmap, or technical architecture confidential.

10. Data Processing

To the extent Disro processes personal data of EEA/UK individuals on your behalf (for example, if your Shopify store admin team includes EU residents), Disro acts as a data processor and you act as a data controller for such processing.

Our data processing practices are described in our Privacy Policy. Enterprise merchants requiring a formal Data Processing Agreement (DPA) for GDPR compliance may request one by emailing privacy@disro.com.

11. Third-Party Services

The Service integrates with third-party services including Shopify, Stripe, and AI providers. Your use of those services is subject to their respective terms and privacy policies. Disro is not responsible for the practices of third-party services.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DISRO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE.

DISRO'S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO DISRO IN THE THREE (3) MONTHS PRECEDING THE CLAIM.

14. Indemnification

You agree to indemnify and hold harmless Disro, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

15. Termination

15.1 By You

You may terminate your account at any time by uninstalling Disro from your Shopify store and cancelling your subscription.

15.2 By Disro

We may suspend or terminate your account immediately if:

15.3 Effect of Termination

Upon termination: your access to the Service ends; content changes already published to your store remain (we do not revert them); we will delete your data in accordance with our Privacy Policy.

15.4 Confidentiality and Data Processing

We will use commercially reasonable efforts to keep your non-public store data confidential and to restrict access to authorized personnel and service providers. Where required by applicable law (including GDPR), we offer a Data Processing Addendum (DPA) upon request at legal@disro.com.

16. Force Majeure

Disro shall not be liable for any failure or delay in performing its obligations under these Terms to the extent such failure or delay is caused by circumstances beyond Disro's reasonable control, including but not limited to: acts of God, natural disasters, war, terrorism, civil unrest, government actions, internet or infrastructure outages, failures of third-party service providers (including Shopify, AWS, Vercel, Stripe, or AI model providers), pandemics, or labor disputes.

In such events, Disro will notify affected merchants as soon as reasonably practicable and resume performance as soon as the circumstances allow. If a force majeure event continues for more than 30 days, either party may terminate the subscription without penalty, with a pro-rata refund of any prepaid amounts.

17. Governing Law and Disputes

These Terms are governed by the laws of Delaware, without regard to its conflict of law principles.

Notice of Dispute: Before initiating arbitration, the disputing party must send a written Notice of Dispute to legal@disro.com (or to your email on file, if Disro initiates) describing the nature and basis of the claim and the specific relief sought. The parties will attempt to resolve the dispute in good faith for at least 30 days after the Notice of Dispute is received.

If unresolved after the 30-day negotiation period, disputes shall be submitted to binding arbitration in Wilmington, Delaware under the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction.

Class action waiver: You waive any right to participate in a class action lawsuit against Disro.

This choice of law does not deprive consumers of the protection afforded to them by mandatory provisions of the law of the jurisdiction in which they have their habitual residence.

18. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email and/or by posting a notice in the app. Continued use of the Service after the effective date of changes constitutes acceptance.

19. General

20. Contact

Legal inquiries: legal@disro.com
Support: support@disro.com
Billing: billing@disro.com
Mailing address: 1007 N Orange St. 4th Floor, Suite #5295, Wilmington, Delaware 19801, United States
Company: Disro, Inc.

These Terms of Service were last updated on March 5, 2026.